Enterprise IT Support Services
Specialized IT expertise for the Enterprise
Even the most seasoned Enterprise IT team will need specialized support for unique challenges and goals. We're a team of highly specialized IT experts, who has supported and augmented internal IT departments for some of the biggest companies and brands in the world - including Boeing, Microsoft, Nintendo, and the US Marines.
Keeping your organization's technology systems running smoothly, troubleshooting issues, implementing updates to hardware, software, and network infrastructure while simultaneously ensuring your actions meet your corporations security and compliance guidelines can be a daunting task to say the least. Couple that with the many specialized hardware/software projects you're projecting for the current fiscal year, while charting the course for your future IT plans and it's clear how even the most defined project path can become blurred over time.
We excel at augmenting your existing team of talented IT personnel to support you in achieving your objectives. We work organically and can take on any role from CTO to Project Manager, to Developer, to Systems Administrator. We're happy to drive the entire project, or take a secondary role offering support only where you need it.
Advantages
- Access to highly specialized talent
- Purchasing in scale
- Expert technical project management
- Concentrate on core business functions
Technical Specializations
OD/AD Integration
Extend your AD Infrastructure to your OS X systems!
Creating sandbox environments for your OS X systems is a thing of the past. You can now integrate OS X machines with your existing Windows infrastructure with minimal effort. Moreover, you can do it in such a way as to maintain your current compliance, management, and security policies and procedures.
Our engineers understand both sides of the table. Many of our customers have multi-location Active Directory Forests containing many Tree's, Domain's, and OU's with a multitude of GPO's enforcing policy at the user and system level. We have helped business throughout the Country and beyond realize their goals of seamless management across both Windows and Apple infrastructure. We can support you in integrating the two technologies together and adapting your current organizational policy hierarchy to you OS X systems.
Rich Media Support
Supporting the creative community is one of our absolute strengths, with large advertising agencies, post production video houses, and professional photographers comprising a considerable amount of our client base. When it comes to rich media storage and management few companies in the US are as well versed as Iris.
One of the principle benefits of working with us is that you garner process and work flow ideas derived from our many clients. We approach every problem from the standpoint of "What can this do for your business?", and "How can we enhance your process and work flow through the technology?".
Xsan Installations
We're one of the few organizations in Oregon and Washington that have Certified Xsan 2 engineers on staff. We can architect high performance Xsan installations for even the most complicated configurations. In fact, we even have a 36TB Xsan installation at our corporate office running our Service Department... we work with the technology every day.
Final Cut Server
Final Cut Server is designed to streamline asset management and production workflow, but it takes some expertise to install, configure, and support such an application. Our Final Cut Engineers can tackle the front end of installation and configuration - as well as support your implementation post-installation, and train your staff on best practices for your work flow, saving you time, money and the irritation of a learning curve.
PCI & HIPAA Compliance Support
No mater what business you're in, if you take Credit Cards as a form of payment, you need to be aware of PCI compliance and your requirements when dealing with Card Holder data. Likewise if you handle Protected Health Information you must be aware of and adhere to HIPAA compliance guidelines. In some cases you may need adhere to both. We can help you with tailoring your technology to meet your compliance requirements.
Although we cannot guarantee compliance, nor will we certify any organization of compliance, our team of engineers are educated on the PCI and HIPAA compliance guidelines and routinely work on compliance-specific problems for our customers. If every business adhered to these guidelines, business computing would be a much safer place.
Virtualization
We work with many Virtualization technologies. To name a few KVM on RHEL, Parallels on OS X, Hyper-V on Windows 2008 Server, VMWare ESX, XenServer, and many others. Virtualization is a great way to maintain operating system compartmentalization, task separation, and enhance migration flexibility while maximizing the usage of the underlying physical hardware. We can support you in developing complex virtualization solutions coupled with a multitude of SAN/DAS backends.
Our Core Technologies
| Microsoft Technologies | Apple Technologies | Open Source / RHEL |
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Our Process
Our overriding philosophy is to approach every solution pragmatically. We understand your success as an organization is dependent on maintaining a healthy bottom line. We pride ourselves in operating with a CTO mentality on every challenge, paying special attention to the big picture impact of the solutions we champion. Typically we start by documenting critical aspects your project offering feedback on alternative approaches we feel might improve the deliverables. Once we've settled on our game plan(budget, proof of concept, delivery milestones, etc) we'll get to work, keeping you updated and appraised of our progress every step of the way.