Managed Services

Iris offers full service Managed IT Services for businesses of all sizes. Our managed service plans provide you with maximum flexibility across a number of critical technical services - making Iris your complete managed IT service provider.

We have partnered with a number with industry giants such as Apple, Microsoft, Red Hat, Adobe, Dell, HP and more. Our diverse partnerships and cross-platform experience ensures both the highest level of support and the best solution for your IT needs.

Flexible Support, Predictable Costs

Our Managed Services simplify your most critical IT problems, giving you piece-of-mind and reducing both costs and downtime.

Many companies have experienced an IT disaster, and if you haven't it's really just a matter of time. Our proactive Network Monitoring and Off Site Data means no more reactionary services - and when combined with our off site data backup plans help keep your data and your network running smoothly for years to come.

Our managed services include:

• Network Monitoring
• Hosted Email Services
• Remote Tech Support Services

Network Monitoring

When services on your business network go down the results can be costly. What if your e-commerce website fails? What if you can't get access your Oracle online ERP package? What if you can't send an e-mail? All of those problems have the potential to bring productivity to a halt. With our network Monitoring services we can not only alert you of any problems while you're away, but we can assist you in resolving the issue, sometimes before you know an issue even exists!

Our Monitoring Services:

• Significantly reduce your network downtime
• Provide immediate attention to incidents - whenever they occur
• Alert you off issues while you're away
• Increase the productivity of your network and IT support staff
• Reduce end-user and customer frustration
• Access highly specialized expertise

How does Network Monitoring work? We'll place our own state-of-the-art monitoring device on site at your business, and our team of experienced support professionals will monitor your network from our secure datacenter - providing you with individualized support designed to meet your infrastructure, staff and budget requirements. Plans are tailored to the size of your infrastructure - for one-of-a-kind flexibility.

Depending on your needs, we can report every minor incident or only major concerns. You select the appropriate level of service and our staff can report, advise, or call in assistance — to our expert staff or yours. Your level of service needs to fit your business, and our plans are designed to give you exactly what you need. Getting started is simple — our Engineers will meet you on-site at your business for a face-to-face meeting, assess your needs and walk you through every step of the way.

Get more information by calling us at 1-866-448-1415 or contact us online.

Multi-Vendor & Multi-Device Environment Support

• Desktops
• Laptops
• Servers
• Routers
• Wireless
• Switches
• VoIP
• Email
• Rich Media Applications
• Virtualization

Hosted Email Services

Kerio MailServer is a Microsoft Exchange alternative that makes email messaging and collaboration easy. Reliable and secure, Kerio MailServer is a smart choice for businesses looking for an efficient email solution. Iris is a Kerio Certified Partner.

• Increased User Efficiency - Kerio MailServer keeps your staff productive by offering the features of Microsoft Exchange without the administration cost.
• Mobile Email - Kerio MailServer pushes your email to the latest smartphones - including Windows Mobile, Symbian, Palm, BlackBerry and Apple iPhone. Synchronize your contacts, calendars and tasks in the field or on the go.
• Dual anti-virus control - Provides administrators with the ability to use both the integrated McAfee Anti-Virus and one of several external virus scanning products
• Available in 16 languages - Kerio WebMail is a full-featured email client that is comparable to desktop clients.
• Mac friendly - Kerio improves the collaboration between Mac and Windows users, and provides extensive support for Microsoft Entourage, Apple Mail, Apple Address Book and Apple iCal.
• Windows works too - Windows users have the option to use Microsoft Outlook, or Windows Mail and Calendar in Windows Vista.
• Mobile Security - In event an employee phone is lost or stolen, Kerio Smart Wipe can even delete all sensitive data on Windows Mobile® and Symbian devices.

Our hosted email services not only include all of the same great benefits of Kerio MailServer but we back that up with a world-class support network. Our team of experts resolves application issue across a diverse set of businesses - and we'll bring that expertise and problem-solving experience to your business.

Increase the productivity and collaboration of your employees with Kerio Mail. Get more information by calling us at 1-866-448-1415 or contact us online.

Remote Tech Support

Sometimes you need another pair of hands to tackle a problem - and our Remote Desktop Support services off you the assistance of an expert without leaving your computer. We'll take your frustrations off your hands and remotely access your computer to assess and address whatever problem you may have.

• Unparalleled Convenience - Help is literally a phone call away.
• Maximum Productivity - Your employees won't even need to step away from their desks to get the help they need.
• Safe and Secure - With end to end encryption you'll never have to worry about the security of our services.

How do our Remote Support services work? For every device we'll be servicing you'll download a simple application which will allow us access to the computer. Whenever a problem arises you call into our Engineer hotline at 1-800-621-2871. One of our experts will assess the problem over the phone and if necessary access your computer from our secure datacenter. Once the problem is identified - and it can be resolved remotely - the Engineer will work through the issue on the spot. If applicable we'll also provide advice as to how to avoid the situation in the future - keeping your employees informed and productive.

Eliminate unnecessary downtime with our Remote Support services. Get more information by calling us at 1-866-448-1415 or contact us online.

Remote Tech Support Services

• Initial Computer Setup
• Login Assistance
• System Updates
• Network & File Sharing Support
• Application Support
• Software Updates & Upgrades
• Moblie Smartphone Support
• Anti-virus & anti-spyware support